YOU'VE ADDED...
Frequently asked questions
Discovering Scent&More
How can I easily contact you? 
We are available to answer all your questions and requests via email at [email protected].
For inquiries about our products, your current order, or if you need assistance, our team is here for you Monday to Friday from 9:30 AM to 12:30 PM and 2:30 PM to 4:30 PM.
We also invite you to follow us on social media to stay updated in real time about our news, promotions, and new product launches.
Feel free to interact with us and share your experience by tagging us on social media:
Instagram & Facebook.
We look forward to connecting with you!
It's my first order, what should I do?
Welcome to Scent&More!
We are delighted to have you as a new customer.
Explore our collection of exceptional fragrances and premium-quality products.
To place an order, simply browse through our online shop, select the products you love, and add them to your cart. By creating an account, you’ll gain access to our loyalty program and exclusive member-only offers. Once you’ve made your selection, choose your preferred payment method and set your delivery preferences. If you have any questions or concerns, our team is always here to assist you.
At Scent&More, we are committed to providing you with an unforgettable shopping experience and top-notch products.
Place your order now and join the family of Scent&More enthusiasts!
We are delighted to have you as a new customer.
Explore our collection of exceptional fragrances and premium-quality products.
To place an order, simply browse through our online shop, select the products you love, and add them to your cart. By creating an account, you’ll gain access to our loyalty program and exclusive member-only offers. Once you’ve made your selection, choose your preferred payment method and set your delivery preferences. If you have any questions or concerns, our team is always here to assist you.
At Scent&More, we are committed to providing you with an unforgettable shopping experience and top-notch products.
Place your order now and join the family of Scent&More enthusiasts!
What Are My Benefits as a New Customer?
We are thrilled to welcome you as a new customer!
- As a token of our appreciation for your loyalty, you’ll earn one loyalty point for every euro spent. These points can be redeemed on future orders.
- Throughout the year, enjoy early access to new products, exclusive promotions, flash sales, and special offers by signing up for our newsletter.
- Your orders are processed and shipped within 24 to 48 hours (Monday to Friday). Check our Terms & Conditions for delivery times based on the selected carrier and the destination country.
- To celebrate the launch of our new website, we’re offering you a 10% discount on your first order for any purchase of €79 or more (excluding shipping fees).
- Don’t hesitate to share this opportunity with your friends! We also offer a referral program.
Now it’s your turn: join us today and enjoy these exclusive benefits!
Getting Started: What You Need to Know?
I’m Struggling, Can You Help Me?
Scent&More Is Here to Support You
Dreaming of creating unique and refined candles? Scent&More is your trusted partner to bring your projects to life.
Our team of experts is here to guide and advise you, no matter your skill level in candle-making.
Contact us via email at [email protected] and share your ideas with us.
Our Mission:
To guide you through every step of your project.
To provide high-quality products and expert advice.
To help you create exceptional candles that reflect your vision.
Your satisfaction is our top priority.
Scent&More: Expertise at the Service of Your Creations.
Out of Stock: When Will You Be Restocked?
You can stay updated on our restocks and new arrivals in real time by following us on social media! Follow us on Instagram & Facebook to be the first to know when new products are available on our website.
We’re excited to share these updates with you and hope this will enhance your experience with us. See you soon on social media!
What Essential Materials Do I Need?
We offer all the essential materials for creating high-quality candles on our website, including a wide range of waxes, wicks, dyes, accessories, and fragrances.
We also provide candle-making kits, perfect for starting your own creations or exploring new crafting ideas with ease.
Additionally, you’ll find all the tools you need for soap-making with our soap-making range, as well as supplies for home care products.
Start your creative journey with us!
How Do I Make My First Scent&More Candle?
We are delighted to let you know that we have everything you need to get started or improve your candle-making skills. Explore our resources tailored to your level in the Blog section of our website.
We hope these tools will help you begin or continue your journey in bringing your creative projects to life.
Delivery
Do You Have a Store or Pickup Point for My Order?
We are delighted that you chose our website to place your order. However, we do not have a physical store or pickup point for purchases at this time.
My Parcel Was Lost or Damaged, What Can I Do?
We are truly sorry to hear that your parcel was lost or damaged during transit. While we take every measure to ensure the quality of our products and deliveries, incidents can sometimes occur.
To address this issue, please contact us immediately by emailing [email protected] with the following information: your order number, photos of the damaged packaging (if available), and details of the missing or damaged items.
In the event of damage or missing items, it is the buyer’s sole responsibility to safeguard their rights with the carrier by noting any reservations on the carrier’s delivery slip and confirming them via registered letter with acknowledgment of receipt to both the carrier and Scent&More within 48 hours. Please send a copy to:
Scent&More – ZI de l’Argile – Voie E Lot 320 – 06370 MOUANS-SARTOUX.
For more details, please refer to our Terms and Conditions.
Any damaged parcel must be kept at the carrier's disposal for retrieval and potential reimbursement. In the case of a lost parcel, the investigation process with the carrier can take anywhere from one to three weeks. If the carrier concludes that the parcel was delivered, no reimbursement will be possible.
We are committed to resolving this issue promptly and finding a satisfactory solution for you.
What Delivery Options Do You Offer?
We offer a variety of delivery options to suit your needs, ensuring you receive your products in the most convenient way for you. You can choose between home delivery or delivery to a pickup point.
Currently, we ship with trusted carriers such as Chronopost and UPS. To maintain the highest level of service for our customers, we reserve the right to change carriers without prior notice—either temporarily or permanently—if a carrier fails to meet our standards of quality and punctuality.
Do You Ship Worldwide?
Yes. We are proud to offer our products to customers around the globe and strive to provide fast and reliable shipping services. Shipping fees for orders are calculated directly on our website.
Please note that delivery times may vary depending on the destination country and local delivery conditions. If you encounter any issues selecting your delivery country, please don't hesitate to contact us.
How Can I Track My Delivery?
We have implemented a simple and user-friendly tracking system to let you follow your delivery at any time. Once your parcel is handed over to the carrier, you will receive a first email confirming that your order has been shipped.
When your order is in transit, you will receive a second email containing the tracking number for your parcel. This tracking number allows you to monitor your parcel's progress at every stage of the delivery process, from our warehouse to your delivery address.
If you don’t receive any emails, please check your spam folder and ensure the email address provided with your order is correct. All delivery details are also available in your account section.
What Are the Processing and Shipping Times?
At Scent&More, we understand the importance of quickly processing and shipping your orders. That’s why we commit to handling and dispatching your orders as swiftly as possible, typically within 24 to 48 hours after confirmation, from Monday to Friday (excluding public holidays). Our goal is to ensure you enjoy your purchases as soon as possible.
Delivery times depend on the chosen carrier and the destination country. For more information, please refer to our Terms and Conditions.
Orders and Payments
How Can I Benefit from a VAT Exemption?
When ordering from a country within the European Union, you can enter your VAT number in the designated field. This feature is directly linked to the VIES system.
If your VAT number is valid, your order will automatically be displayed without taxes. This process is entirely automated and occurs during the checkout validation.
How Can I Pay for My Order?
At Scent&More, we offer multiple payment options to ensure you can pay for your order securely and conveniently. You can complete your purchase using Stripe or PayPal.
We are committed to providing excellent customer service and offering payment solutions tailored to your needs.
Where Can I Find My Invoice?
We automatically send invoices via email as soon as your order is shipped. You can also download a copy of your invoice anytime from your account section on our website.
One of the Products Doesn’t Suit Me, What Should I Do?
You can easily return the products by using our withdrawal form. Products must be returned in their original packaging and in perfect, unused condition, free of scratches or signs of wear. Returns should include the complete original packaging, a copy of the purchase invoice, and the withdrawal form.
We invite you to review our Terms and Conditions.
If you need any assistance, our team is available at: [email protected].
Is It Possible to Add a Product or Modify My Order?
At Scent&More, we strive to process your orders quickly and efficiently. For technical and logistical reasons, it is not possible to access or modify your order once it has been placed. To add a product, please place a new order.
For more information, please refer to our Terms and Conditions.
If you need assistance, our team is available to help at: [email protected].
You didn't find the answer to your question?
LEAVE US A MESSAGE
