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Frequently Asked Questions
It's my first order, what should I do?
Welcome to Scent&More!
We are delighted to have you as a new customer.
Explore our collection of exceptional fragrances and premium-quality products.
To place an order, simply browse through our online shop, select the products you love, and add them to your cart. By creating an account, you’ll gain access to our loyalty program and exclusive member-only offers. Once you’ve made your selection, choose your preferred payment method and set your delivery preferences. If you have any questions or concerns, our team is always here to assist you.
At Scent&More, we are committed to providing you with an unforgettable shopping experience and top-notch products.
Place your order now and join the family of Scent&More enthusiasts!
We are delighted to have you as a new customer.
Explore our collection of exceptional fragrances and premium-quality products.
To place an order, simply browse through our online shop, select the products you love, and add them to your cart. By creating an account, you’ll gain access to our loyalty program and exclusive member-only offers. Once you’ve made your selection, choose your preferred payment method and set your delivery preferences. If you have any questions or concerns, our team is always here to assist you.
At Scent&More, we are committed to providing you with an unforgettable shopping experience and top-notch products.
Place your order now and join the family of Scent&More enthusiasts!
What Essential Materials Do I Need?
We offer all the essential materials for creating high-quality candles on our website, including a wide range of waxes, wicks, dyes, accessories, and fragrances.
We also provide candle-making kits, perfect for starting your own creations or exploring new crafting ideas with ease.
Additionally, you’ll find all the tools you need for soap-making with our soap-making range, as well as supplies for home care products.
Start your creative journey with us!
What Are My Benefits as a New Customer?
We are thrilled to welcome you as a new customer!
- As a token of our appreciation for your loyalty, you’ll earn one loyalty point for every euro spent. These points can be redeemed on future orders.
- Throughout the year, enjoy early access to new products, exclusive promotions, flash sales, and special offers by signing up for our newsletter.
- Your orders are processed and shipped within 24 to 48 hours (Monday to Friday). Check our Terms & Conditions for delivery times based on the selected carrier and the destination country.
- To celebrate the launch of our new website, we’re offering you a 10% discount on your first order for any purchase of €79 or more (excluding shipping fees).
- Don’t hesitate to share this opportunity with your friends! We also offer a referral program.
Now it’s your turn: join us today and enjoy these exclusive benefits!
What Delivery Options Do You Offer?
We offer a variety of delivery options to suit your needs, ensuring you receive your products in the most convenient way for you. You can choose between home delivery or delivery to a pickup point.
Currently, we ship with trusted carriers such as Chronopost and UPS. To maintain the highest level of service for our customers, we reserve the right to change carriers without prior notice—either temporarily or permanently—if a carrier fails to meet our standards of quality and punctuality.