Do You Have a Store or Pickup Point for My Order? 
We are delighted that you chose our website to place your order. However, we do not have a physical store or pickup point for purchases at this time.
How Can I Benefit from a VAT Exemption?
When ordering from a country within the European Union, you can enter your VAT number in the designated field at Checkout Page. This feature is directly linked to the VIES system.
If your VAT number is valid, your order will automatically be displayed without taxes. This process is entirely automated and occurs during the checkout validation.
Do You Ship Worldwide?
Yes. We are proud to offer our products to customers around the globe and strive to provide fast and reliable shipping services. Shipping fees for orders are calculated directly on our website.
Please note that delivery times may vary depending on the destination country and local delivery conditions. If you encounter any issues selecting your delivery country, please don't hesitate to contact us.
How Can I Track My Delivery?
We have implemented a simple and user-friendly tracking system to let you follow your delivery at any time. Once your parcel is handed over to the carrier, you will receive a first email confirming that your order has been shipped.
When your order is in transit, you will receive a second email containing the tracking number for your parcel. This tracking number allows you to monitor your parcel's progress at every stage of the delivery process, from our warehouse to your delivery address.
If you don’t receive any emails, please check your spam folder and ensure the email address provided with your order is correct. All delivery details are also available in your account section.
